Refund policy

JaMiKo LLC — Return & Refund Policy

Last updated: 08/01/2025
Contact: support@shopjamiko.com

Quick Summary

Return window: 30 days from delivery for eligible items
Condition: Unused, unopened, and in original packaging
Non-returnable: All Trading Card Game (TCG) products, including Pokémon (details below)
Defective/Damaged on arrival: We’ll repair/replace or refund—contact us within 48 hours of delivery with photos
Return shipping: Customer pays for change-of-mind returns; we cover our mistakes

1) Eligibility for Returns

To be eligible, your item must:

Be unused, unopened, and in its original packaging with all accessories/manuals; and
Include a valid order number or receipt; and
Be returned within 30 calendar days of the delivery date.

Items returned that are used, opened, missing parts, or not in resalable condition may be refused or subject to a 10% restocking fee (exceptions: defective/incorrect items).

2) Non-Returnable / Final-Sale Items

To protect product integrity and prevent tampering, the following are final sale and cannot be returned or exchanged—no exceptions:

All TCG products (including Pokémon): booster packs, booster boxes, ETBs, tins, bundles, mystery packs/boxes, singles, graded cards, sealed cases, promo boxes, and any item containing randomized or collectible cards (sealed or unsealed).
Digital goods, gift cards, downloadable content.
Clearance/“Final Sale” items.
Perishables/consumables (e.g., snacks, drinks, supplements) once opened.
Any item explicitly marked Non-Returnable on the product page.

3) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery:

Email support@shopjamiko.com with your order number, a description of the issue, and clear photos of the packaging and item.
We’ll verify and offer a replacement, store credit, or refund.
If a return is needed, we’ll provide a prepaid label.

Factory seal variations, minor box dings, or cosmetic imperfections to retail packaging that do not affect product contents are not considered damage for collectible/TCG items.

4) How to Start a Return (Eligible Items Only)

Email support@shopjamiko.com to request an RMA.
Pack items securely in original packaging with all accessories.
Ship using the label provided (if applicable) or your own trackable method.
Keep the tracking number—we are not responsible for returns lost in transit without proof of delivery.

5) Refunds

Once your return is received and inspected, we’ll notify you of approval/rejection.
Approved refunds are issued to your original payment method within 3–10 business days (your bank/issuer may take longer).
Shipping fees are non-refundable unless we made an error.
If a return is rejected, we can ship it back to you at your expense.

6) Exchanges

We only replace items if they are defective or damaged upon arrival and an identical item is in stock. Otherwise, we’ll offer an equivalent replacement, store credit, or refund.

7) Order Changes, Cancellations & Address Issues

Orders are processed quickly; we can’t guarantee edits once placed. Contact us ASAP.
If the address provided was incorrect or the carrier confirms delivered but the package is missing (“porch theft”), please file a claim with the carrier. We’ll assist where possible, but JaMiKo isn’t liable for theft after delivery.

8) Preorders & Allocation

Preorder dates are estimates and may shift due to manufacturer or distributor changes.
If the manufacturer reduces our allocation, orders may be partially fulfilled or refunded in the order they were received.

9) Fraud & Abuse

We reserve the right to refuse returns or service for suspected abuse, excessive returns, chargeback fraud, or policy violations.

Need help?

Email support@shopjamiko.com with your order number—we’re happy to help.

Want me to tailor this with your exact email, business address, and any restocking-fee preferences (0%, 10%, etc.) and then drop it into a Shopify-ready DOCX for you?