Shipping policy

Shipping Policy

Last updated: 08/01/2025
Contact: support@shopjamiko.com

Where We Ship

  • United States only (contiguous 48 states).

  • We currently do not ship internationally. For AK/HI, APO/FPO, or PO boxes, please contact us before ordering.

Processing Times

  • In-stock Pokémon/TCG (fulfilled by JaMiKo): Ships within 1 business day.

  • All other items (fulfilled by TopDawg): Typically ships within 1–3 business days from our supplier’s U.S. warehouses.

  • Preorders: Ship on/after the manufacturer release date. If an order contains preorder + in-stock items, we may ship separately.

Business days are Monday–Friday, excluding U.S. holidays.

Shipping Methods

  • Pokémon/TCG: UPS Ground from our facility. Estimated transit 1–5 business days depending on destination.

  • Non-TCG items (TopDawg): Carrier/method varies by warehouse (UPS, FedEx, USPS, or regional). Comparable Ground service is used by default.

Shipping Rates

  • Free standard shipping on all U.S. orders.

  • Expedited options (2-Day/Overnight) may be available at checkout or by request for an additional fee.

Split Shipments

Orders containing both Pokémon/TCG and other items may ship in separate packages with separate tracking numbers. You’ll receive tracking for each parcel.

Order & Address Changes

We process orders quickly. If you need to update your address or cancel, email support@shopjamiko.com immediately with your order number. Once an order is packed or shipped, changes aren’t guaranteed.

Tracking

You’ll receive a tracking email when each package ships. Tracking may take up to 24 hours to update after label creation.

Delivery Issues

  • Marked Delivered but not received: Please check with household members and neighbors and wait 24 hours; then contact the carrier to file a claim. We’ll assist where possible, but JaMiKo isn’t responsible for theft after delivery.

  • Damaged in transit: Contact us within 48 hours of delivery with photos of the shipping box and item so we can assist with a replacement or claim.

  • Returned/Undeliverable packages: We can reship to a corrected address; reship fees may apply.

Signature on High-Value Orders

For security, we may require a signature on delivery for orders valued over ${250} or at our discretion.

Special Notes for TCG/Pokémon

  • Minor retail-box scuffs/dings that don’t affect sealed contents can occur in transit and are not considered damage for collectible products.

  • See our Return & Refund Policy for TCG final-sale terms.

Holidays, Weather & Carrier Delays

Shipping times are estimates. Severe weather, peak holidays, or carrier operational issues may extend delivery beyond stated windows.